Sales Coordinator – Gurugram

About the role

The Sales Coordinator role is supports sales teams by managing administrative tasks and processing of orders to facilitate the sales process. They assist in organizing sales data, preparing reports, and may also handle customer inquiries and orders.

Role & Responsibilities

• Handle the processing of all orders with accuracy and timeliness
• Maintain and update daily/weekly/monthly sales trackers (volume, value, SKU mix).
• Generate MIS reports on sales, secondary sales, pending orders, and partner-wise performance.
• Provide actionable insights to the sales team for gap analysis and target achievement.
• Ensure timely collection and punching in of forecast by the sales team.
• Update latest data related to sales and client information in the ERP and ensure that the data is always updated
• Ensure processes and procedures are followed.
• Coordinate with sales team and filing of important documents like POs and communicating relevant information
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Inform clients of unforeseen delays or problems
• Identify shortcomings and propose improvements in the Process
• Assist in the preparation and organizing of promotional material or events
• Ensure adherence to laws and policies

Qualifications and Experience

• Education: Any graduate / Post graduate
• Experience: 2+ years of relevant experience

Knowledge, Skills and Abilities

• Strong communication and interpersonal skills
• Strong coordination and communication skills (written & verbal).
• Attention to detail, especially for order accuracy and data integrity.
• Good working knowledge of ERP/CRM systems and Excel.
• Basic understanding of B2B distribution and sales processes.
• Customer-centric mindset with problem-solving ability.
• Ability to multitask in a fast-paced, high-transaction environment.
• Grit, resilience, and a never-give-up mindset
• Team player with a learning mindset and willingness to grow.